Defining coaching
– What is coaching?
– Differences between coaching and other development approaches
– Small group exercise
Role of a coach
– The role, skills and attributes of an effective coach
– Key principles of coaching
– Coaching as a motivational tool
– Identifying coaching opportunities
– Small group practical activity, pairs exercise and group discussion
Active and reflective listening skills
– Active listening
– Summarizing, paraphrasing
– Reflecting back
– Practical exercises in pairs and trios with group discussion
Questioning techniques
– Different types of questions
– Use of open questions
– Identifying ways people learn
– Group discussion, presentation, question exercise, co-coaching exercise in pairs
Using the GROW model
– Summary of the G.R.O.W. model
– Examples of effective questions using the G.R.O.W. model
– Selecting your key questions
– Facilitator presentation, demonstration followed by group learning review,
individual preparation
Coaching practice
– Coaching others
– Receiving coaching
– Observing coaching techniques in practice
– Practice sessions in trios with coach, coachee and observer
Setting stretching goals
– Getting the balance right with stretching goals
– Setting and challenging others with their goals
– Using other coaching models
– Group exercise with facilitated review and individual reflective exercise