Forms and methods of communication
- One-way versus two-way communication
- Process of communication
- Breakdown of communication
- Different communication methods and their effectiveness
- Presentation, exercise in trios, facilitated whole group discussion
Communication styles
- Perceptions and filters
- Appreciating different communication styles
- Identifying our own communication style and preference
- Adjusting to other styles
- Individual exercise, facilitator presentation, small group exercises, facilitated group review
Non-verbal communication
- Voice tone and projection
- First impressions and building rapport
- Body language
- Active listening
- Large and small group exercises, pairs practice with facilitated group review