Communication Skills

Forms and methods of communication

• One-way versus two-way communication
• Process of communication
• Breakdown of communication
• Different communication methods and their effectiveness
• Presentation, exercise in trios, facilitated whole group discussion
  

Communication styles

• Perceptions and filters
• Appreciating different communication styles
• Identifying our own communication style and preference
• Adjusting to other styles
• Individual exercise, facilitator presentation, small group exercises, facilitated group review
  

Non-verbal communication

• Voice tone and projection
• First impressions and building rapport
• Body language
• Active listening
• Large and small group exercises, pairs practice with facilitated group review

• Recognize different styles of communication and how to improve understanding and build rapport with others.
• Reflect on different methods of communication and decided when each is most suitable.
• Appreciate the role of body language and voice tone in effective communication.
• Communicate their message in an effective and engaging way for the recipient.