Competency Based Interviews (CBI)

What is competency-based interviewing?

• Traditional versus competency based interviews
• Advantages and disadvantages of different interview approaches

Fundamentals of the competency-based interviews

• The structure
• Skills & Competencies
• Interview questions

Before the interview

• Job specifications
• Developing the matrix
• Conducting a job analysis
• Identifying competencies and performance dimensions

Structure of the interview

• Introductions
• Brief discussion about the job
• Validation of technical or functional skills
• Interviewee’s opportunity to ask questions
• Close out or next steps

Developing the interview questions

• Developing the interview questions using S.T.A.R approach

Developing an interview format

• The formulation of competence frameworks
• Developing competencies for specific roles
• Creating the structure
• Gathering predictive information
• Types of interviews

Behavior analysis

• Verbal and non-verbal
• Observing and analyzing body language
• Visual, auditory and kinesthetic

Interviewing techniques

• Developing a rapport and making the candidate feel welcome
• Active listening skills
• Recording and valuing responses
• Concluding the interview

Common errors interviewers should avoid

• Understand interviewing skills and techniques
• Evaluate the strengths and limitations of different interview approaches
• Understand the principles and benefits of competency-based interviews
• Develop effective interview questions aligned with job requirements and selection criteria
• Practice writing interview questions based on a competency model
• Use information from competency-based interviews to evaluate candidates’ suitability
• Assess the candidates and make recommendations