What is competency-based interviewing?
• Traditional versus competency based interviews
• Advantages and disadvantages of different interview approaches
Fundamentals of the competency-based interviews
• The structure
• Skills & Competencies
• Interview questions
Before the interview
• Job specifications
• Developing the matrix
• Conducting a job analysis
• Identifying competencies and performance dimensions
Structure of the interview
• Introductions
• Brief discussion about the job
• Validation of technical or functional skills
• Interviewee’s opportunity to ask questions
• Close out or next steps
Developing the interview questions
• Developing the interview questions using S.T.A.R approach
Developing an interview format
• The formulation of competence frameworks
• Developing competencies for specific roles
• Creating the structure
• Gathering predictive information
• Types of interviews
Behavior analysis
• Verbal and non-verbal
• Observing and analyzing body language
• Visual, auditory and kinesthetic
Interviewing techniques
• Developing a rapport and making the candidate feel welcome
• Active listening skills
• Recording and valuing responses
• Concluding the interview
Common errors interviewers should avoid