Introduction
Introduction to competencies as enablers to business performance
Different types of competencies –organizational, leadership, functional and technical
Use of competencies across core talent processes and the employee life cycle
Framework of a performance management process
Using the competency framework in performance management
Use of competencies in different elements of the performance management processes
Setting expectations: goal setting with competencies
Rating competencies and evidence collection
Competency based methods of assessing performance
Linking performance management to other talent processes
Competency based feedback
Techniques of conducting a positive feedback conversation
Providing feedback with impact
Overcoming personal biases during performance management discussions
Typical challenges in providing feedback and mitigation measures
Role playing varieties of feedback scenarios and modeling effective leadership behavior relevant to your organization
Differentiating potential from performance and outcomes from intent
Competencies based performance calibration
Calibrating performance and potential in a group setting using competencies
Representing team members during calibration and summarizing feedback succinctly
Understanding that the bell curve is ‘not the villain’
Communicating performance ratings
Setting competency based developmental goals for employees