Assessing the Situation
– Strengths in working with the boss
– Identify areas for improvement
Managing Your Boss
– Build a strong partnership
– Clarifying priorities and needs –Theirs and Yours
Establishing Rules and Routines
– The importance of establishing routines and systems
– Last minute assignments
– Redoing work unnecessarily
– Tactics for removing nonessential surprises
Handling the Unexpected – When things go wrong
– Techniques for effectively packaging bad news
– Offering solutions
Presenting Problems or Opportunities
– Gain the support
– Get needed resources
Listening for Better Understanding
– How to adopt “listening body language,”
– How and when to ask questions to find out what the boss really wants
– How to confirm understanding
Influencing the Boss
– Flexing your style
– Tailor your idea to your audience
– Four steps to winning people over
Make Your Boss Look Good—Without Becoming a Sycophant
– Delivering Messages to the Boss and for the Boss
– Adapting messages to different styles
– Choosing words that convey messages in the most appropriate way
Coping with Difficult Bosses
– Turn your boss’s weaknesses into opportunities for you
– Coping with a Conflict-Averse – Making bad news bearable
– Avoid Being Micromanaged
– Keeping Your Cool with Tough Bosses
– Coping with difficult situations
– How to Give Your Boss Feedback … without putting your career in jeopardy
Managing Multiple Bosses
– Juggle competing demands
– Avoid getting caught in the middle
Getting Things Done
– Setting Goals
– Best practices for staying on top of the work
– When and how to discuss an unmanageable workload with the boss
Building a Strong support system
– A Smarter Way to Network
– Build a strong support system for your next crisis or opportunity