Performance Management

Performance Management

Category:
Human Resources/

Duration: 2 Days
Date: 2021
Certificate of Completion

COURSE OUTLINE

The Performance Management System
• Definitions of Performance Management
• Development of an Organizations

Performance Management System
• Approaches Applicable to Developing a Performance Management System
• Balance Scorecard
• Key Performance Indicators Approach (KPIs)
• Competency Modelling

Approaches to and Uses of Performance Management
• Measure Individual Performance Management
• Determine Staff Development Needs
• Tool to Monitor the Organization as a Total System

Problems Associated With Performance Management
• The measurement Problem
• The Judgment Problem
• Performance appraisals demotivate employees
• Objectivity of scores
• Favoritism
• Inconsistency between different managers
• Inconsistency between different departments
• Clarifying Performance Expectations

Planning the Performance Management System
• Performance Management Process Design
• Individual Work Plan
• The Job Purpose Statement
• The Job Description
• Key Performance Areas (KPAs)
• The Key Performance Indicators (KPIs)
• Performance Standards
• Setting Performance goals
• Specific goals and measure

Conducting a Performance Review/Appraisal
• Gathering Information
• Preparing the Appraise
• Conducting the Appraisal
• Tips for Conducting the Interview

Giving Feedback
• Personal Barriers to Giving Feedback
• Building trust between appraiser and appraise
• Ways to Give Feedback
• Giving feedback in a professional & constructive manner
• Being direct, concise and specific
• Tone of voice and bod language
• Receiving Feedback

Building Performance
• The Coaching Interview
• The Job counseling Interview
• The Discipline Interview
• The Performance Appraisal Interview

Individual Development Plan
• Training needs identified
• Career goal planning
• Succession planning

Rewarding Team Performance
• Types of Rewards
• Rewards that reinforce high performance
• Rewards that are achievable and realistic
• Rewards that produce high performing teams

LEARNING OBJECTIVES

• Formulate performance standards to be achieved by the team members in relation to the units goals, objectives and deliverable
• Ensure performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed
• Ensure the performance monitoring system selected is in line with organizations policies and procedures
• Communicate the system to team members
• Prepare for a performance review
• Gather information required for the performance review
• Conduct a performance review interview
• Ensure that feedback is relevant and fair and communicated in a constructive manner
• Agree upon action plans to address performance gaps
• Follow counseling and coaching procedures to improve performance

Who Should Attend?

Line managers and supervisors who are accountable for the performance of the organization and its employees, and Human Resources professionals who are responsible for the design and implementation of performance management systems.

Payment Options

  • Bank Transfer
  • Free Runner
  • Vodafone Cash

SPECIAL OFFER

Early Bird Registration:
Register and submit fees 2 Weeks before the course start date, and get 10% Early Bird Discount.

Continuing Learners:

  • If you booked more than one training program, you will get 10% discount on the training program fees
  • If you booked more than 3 training programs, you will get 25% discount on the training program fees.

Refer Friends:

  • If you referred any of your friends, both of you will receive 10% discount on the training program fees.

Corporate Offers:

  • Early Bird Registration Discount.
  • 10% Discount if the company registered for more than one of its employees.
  • 15% Discount if the company registered for more than three of its employees.
REGISTER NOW

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