The Performance Management System
• Definitions of Performance Management
• Development of an Organizations
Performance Management System
• Approaches Applicable to Developing a Performance Management System
• Balance Scorecard
• Key Performance Indicators Approach (KPIs)
• Competency Modelling
Approaches to and Uses of Performance Management
• Measure Individual Performance Management
• Determine Staff Development Needs
• Tool to Monitor the Organization as a Total System
Problems Associated With Performance Management
• The measurement Problem
• The Judgment Problem
• Performance appraisals demotivate employees
• Objectivity of scores
• Favoritism
• Inconsistency between different managers
• Inconsistency between different departments
• Clarifying Performance Expectations
Planning the Performance Management System
• Performance Management Process Design
• Individual Work Plan
• The Job Purpose Statement
• The Job Description
• Key Performance Areas (KPAs)
• The Key Performance Indicators (KPIs)
• Performance Standards
• Setting Performance goals
• Specific goals and measure
Conducting a Performance Review/Appraisal
• Gathering Information
• Preparing the Appraise
• Conducting the Appraisal
• Tips for Conducting the Interview
Giving Feedback
• Personal Barriers to Giving Feedback
• Building trust between appraiser and appraise
• Ways to Give Feedback
• Giving feedback in a professional & constructive manner
• Being direct, concise and specific
• Tone of voice and bod language
• Receiving Feedback
Building Performance
• The Coaching Interview
• The Job counseling Interview
• The Discipline Interview
• The Performance Appraisal Interview
Individual Development Plan
• Training needs identified
• Career goal planning
• Succession planning
Rewarding Team Performance
• Types of Rewards
• Rewards that reinforce high performance
• Rewards that are achievable and realistic
• Rewards that produce high performing teams