• Introduction to Performance Management
◌ Performance Management and the need for the Balanced Scorecard
◌ Balanced Scorecard as a management tool
• Development of the Balanced Scorecard
◌ Mission, Values, Vision & Strategy
◌ Developing performance objectives and measures
◌ Finalizing measures and developing cause and effect linkages
◌ Setting targets and prioritizing initiatives
• Embedding the Balanced Scorecard in the organizations management system
◌ Cascading the balanced scorecard to build organizational alignment
◌ Using the balanced scorecard to strategically allocate resources
◌ Linking rewards to performance: The balanced scorecard and compensation
• Sustaining Balanced Scorecard Success
◌ Reporting balanced scorecard results
◌ Maintaining the balanced scorecard