Basics of Problem Identification
- Psychology of Problem Solving
- Understand the definition of a Problem and its characteristics
- Problem solving process
Elements of Problem Identification
- Relationship between Cause-Effect-Symptom-Problem (CESP)
- Characteristics of problem statements
- Validation process for problem statements
- Applying guideline for clear problem statements
Applying Root Cause Analysis
- Purpose and impact of RCA
- Review different RCA techniques
- Finalizing root-cause through a funneling process
Developing Creative Solution Process
- Differentiating divergent and convergent techniques
- Applying tools and techniques for identifying creative solutions
- Process to narrow down solutions
Evaluating Solutions and Making Decisions
- Applying tools and techniques for evaluating solutions
- Finalize decisions with Decision Matrix
Strategic Considerations in Implementing Decisions
- Identify and review action plans
- Develop and review follow up contingency actions
- Formulate after action review process
- Applying risk assessment in decision making