Creative Problem Solving for Decision Making

Creative Problem Solving for Decision Making

Category:
Interpersonal Skills (Public)/

Duration: 2 Days
Date: 2021
Certificate of Completion

COURSE OUTLINE

Basics of Problem Identification

  • Psychology of Problem Solving
  • Understand the definition of a Problem and its characteristics
  • Problem solving process

Elements of Problem Identification

  • Relationship between Cause-Effect-Symptom-Problem (CESP)
  • Characteristics of problem statements
  • Validation process for problem statements
  • Applying guideline for clear problem statements

Applying Root Cause Analysis

  • Purpose and impact of RCA
  • Review different RCA techniques
  • Finalizing root-cause through a funneling process

Developing Creative Solution Process

  • Differentiating divergent and convergent techniques
  • Applying tools and techniques for identifying creative solutions
  • Process to narrow down solutions

Evaluating Solutions and Making Decisions

  • Applying tools and techniques for evaluating solutions
  • Finalize decisions with Decision Matrix

Strategic Considerations in Implementing Decisions

  • Identify and review action plans
  • Develop and review follow up contingency actions
  • Formulate after action review process
  • Applying risk assessment in decision making

LEARNING OBJECTIVES

  • Recognize the Psychology of Problem Solving
  • Define a Structured Problem Solving Process
  • Understand Cause-Effect-Symptom-Problem Relationships in Problem Definition
  • Apply Cause-Effect Tools and Techniques and Develop Root-Cause Analysis
  • Apply Idea Generation Tools and Techniques in Formulating Creative Solutions
  • Apply Evaluative Tools and Techniques for Decision Making Process
  • Identify Strategic Considerations in Evaluating Risks and Implementing Solutions

Payment Options

  • Bank Transfer
  • Free Runner
  • Vodafone Cash

SPECIAL OFFER

Early Bird Registration:
Register and submit fees 2 Weeks before the course start date, and get 10% Early Bird Discount.

Continuing Learners:

  • If you booked more than one training program, you will get 10% discount on the training program fees
  • If you booked more than 3 training programs, you will get 25% discount on the training program fees.

Refer Friends:

  • If you referred any of your friends, both of you will receive 10% discount on the training program fees.

Corporate Offers:

  • Early Bird Registration Discount.
  • 10% Discount if the company registered for more than one of its employees.
  • 15% Discount if the company registered for more than three of its employees.
REGISTER NOW