Customer Service

Customer Service

Category:
Interpersonal Skills (Public)/

Duration: 2 Days
Date: March, 2020 - August, 2020 - November, 2020
Certificate of Completion

COURSE OUTLINE

  • What Is Customer Service?
  • Developing a Customer-Centric Mindset
  • Who Are Your Customers?
  • Internal Customers
  • External Customers
  • When & Where Does Customer Service Take Place?
  • The Need For Customer Service
  • Rewards
  • Penalties
  • What Does Customer Service Mean To You?
  • Unpleasant Experiences
  • Satisfying Experiences
  • Developing a Customer Friendly Attitude
  • Evaluation

LEARNING OBJECTIVES

  • Adopte a consistent, professional style when speaking with customers
  • Develop skills in engaging with customers and handling their inquiries effectively
  • Listen effectively, asked questions and summarized to respond fully to a customer request
  • Identify ways they can add value to customer relationships and exceed expectations
  • Practice how to turn customer service disappointment into a positive experience

Payment Options

  • Bank Transfer
  • Free Runner
  • Vodafone Cash

SPECIAL OFFER

Early Bird Registration:
Register and submit fees 2 Weeks before the course start date, and get 10% Early Bird Discount.

Continuing Learners:

  • If you booked more than one training program, you will get 10% discount on the training program fees
  • If you booked more than 3 training programs, you will get 25% discount on the training program fees.

Refer Friends:

  • If you referred any of your friends, both of you will receive 10% discount on the training program fees.

Corporate Offers:

  • Early Bird Registration Discount.
  • 10% Discount if the company registered for more than one of its employees.
  • 15% Discount if the company registered for more than three of its employees.
REGISTER NOW