- What Is Customer Service?
- Developing a Customer-Centric Mindset
- Who Are Your Customers?
- Internal Customers
- External Customers
- When & Where Does Customer Service Take Place?
- The Need For Customer Service
- Rewards
- Penalties
- What Does Customer Service Mean To You?
- Unpleasant Experiences
- Satisfying Experiences
- Developing a Customer Friendly Attitude
- Evaluation
Customer Service
Customer Service
Category:
Duration: 2 Days |
Date: March, 2020 - August, 2020 - November, 2020 |
Certificate of Completion |
COURSE OUTLINE
LEARNING OBJECTIVES
- Adopte a consistent, professional style when speaking with customers
- Develop skills in engaging with customers and handling their inquiries effectively
- Listen effectively, asked questions and summarized to respond fully to a customer request
- Identify ways they can add value to customer relationships and exceed expectations
- Practice how to turn customer service disappointment into a positive experience
- Bank Transfer
- Free Runner
- Vodafone Cash
SPECIAL OFFER
Early Bird Registration:
Register and submit fees 2 Weeks before the course start date, and get 10% Early Bird Discount.
Continuing Learners:
- If you booked more than one training program, you will get 10% discount on the training program fees
- If you booked more than 3 training programs, you will get 25% discount on the training program fees.
Refer Friends:
- If you referred any of your friends, both of you will receive 10% discount on the training program fees.
Corporate Offers:
- Early Bird Registration Discount.
- 10% Discount if the company registered for more than one of its employees.
- 15% Discount if the company registered for more than three of its employees.
Duration: 2 Days |
Date: March, 2020 - August, 2020 - November, 2020 |
Certificate of Completion |