– Behavior and what makes behavior difficult
– Building a toolkit for dealing with difficult behavior
– Different behavior types and how to deal with them
– Assertive communication
– Handling and defusing conflict and emotions
Dealing with Difficult People
Dealing with Difficult People
Category:
Duration: 2 Days |
Date: 2021 |
Certificate of Completion |
COURSE OUTLINE
LEARNING OBJECTIVES
– Consider the causes of challenging behavior
– Recognize different behavior types and how to deal with them
– Learn techniques to deal with difficult or angry people
– Deliver feedback assertively
– Identify the best strategies for addressing a current difficult behavior
- Bank Transfer
- Free Runner
- Vodafone Cash
SPECIAL OFFER
Early Bird Registration:
Register and submit fees 2 Weeks before the course start date, and get 10% Early Bird Discount.
Continuing Learners:
- If you booked more than one training program, you will get 10% discount on the training program fees
- If you booked more than 3 training programs, you will get 25% discount on the training program fees.
Refer Friends:
- If you referred any of your friends, both of you will receive 10% discount on the training program fees.
Corporate Offers:
- Early Bird Registration Discount.
- 10% Discount if the company registered for more than one of its employees.
- 15% Discount if the company registered for more than three of its employees.
Duration: 2 Days |
Date: 2021 |
Certificate of Completion |