Dealing with Difficult People

Dealing with Difficult People

Category:
Interpersonal Skills (Public)/

Duration: 2 Days
Date: 2021
Certificate of Completion

COURSE OUTLINE

– Behavior and what makes behavior difficult
– Building a toolkit for dealing with difficult behavior
– Different behavior types and how to deal with them
– Assertive communication
– Handling and defusing conflict and emotions

LEARNING OBJECTIVES

– Consider the causes of challenging behavior
– Recognize different behavior types and how to deal with them
– Learn techniques to deal with difficult or angry people
– Deliver feedback assertively
– Identify the best strategies for addressing a current difficult behavior

Payment Options

  • Bank Transfer
  • Free Runner
  • Vodafone Cash

SPECIAL OFFER

Early Bird Registration:
Register and submit fees 2 Weeks before the course start date, and get 10% Early Bird Discount.

Continuing Learners:

  • If you booked more than one training program, you will get 10% discount on the training program fees
  • If you booked more than 3 training programs, you will get 25% discount on the training program fees.

Refer Friends:

  • If you referred any of your friends, both of you will receive 10% discount on the training program fees.

Corporate Offers:

  • Early Bird Registration Discount.
  • 10% Discount if the company registered for more than one of its employees.
  • 15% Discount if the company registered for more than three of its employees.
REGISTER NOW