The Power of Influence

Positive influencing skills

– Defining positive influencing skills
– Understanding and using the 4 influencing style
– Learn to influence effectively without the need for positional power or authority

Influencing Techniques

– Understanding vs. listening
– Persuasion vs. manipulation
– Building working relationships
– Pulling vs. pushing

Relationship Skills
– Using body language and non-verbal communication to your maximum advantage
– Building trust and rapport
– Developing assertiveness
– Difference of assertive communication and aggressive communication
– Ability to say “No” when required
– Disagreeing without hostility
– Dealing with different characteristics

Influencing Outcomes

– Listening and probing techniques
– Using persuasive language
– Involving people

– Conveys his/her message well even when faced with an engaged audience with a high degree of opposition
– Applies influence skills to gain support for even the most controversial issues
– Helps others create creative solutions to reach win-win settlements
– Develops and uses subtle strategies to persuade others, particularly in sensitive or high pressure situations
– Helps the other side see the potential in alternative solutions to ensure they understand the full impact of their decisions
– Behave more credibly & effectively in meetings and group discussions
– Replace those behaviors & approaches that reduce your influencing effectiveness