• Learning Styles and Techniques
– Overview
– Adult learning styles
– Matching teaching methods to learning preferences and situations
• Trainers Presentation/Facilitation Skills
– Overcoming the causes of poor communication
– Aligning vocal, verbal, and non-verbal communication
– Using visual aids
– Facilitating discussions
– Avoiding common pitfalls
• Course Development
– How to create course content using the ADDIE method
• Preparing for a Class
– Preparing Your Lesson
– Using Icebreakers
– Deciding on Presentation Methods
– Using Examples and Analogies
– Using Humor
– Using Visual Aids
– Using the Appropriate Visual Aid
– Dealing with Varying Skill Sets
– Refining Your Plan
– Creating a Learning Environment
• Delivering the Class
– Developing Communication Skills
– Using Your Body Effectively
– Building Rapport with Eye Contact
– Developing Your Voice
– Watching Your Vocabulary
– Active Listening Barriers to Effective Communication
– Beginning the Training Session
– Overview of Questioning
– Understanding Questioning Techniques
– Answering Questions
– Presenting Concepts
– Managing Difficult Behaviors
– Ending the Training Session
• Feedback and Evaluation
– Overview of Feedback
– Types of Feedback
– Guidelines for Giving and Receiving Feedback
– Using Questioning Techniques to Elicit Feedback
– Encouraging Feedback
– End-of-Course Evaluations